FAQ

How do I add funds in my Coinrate account?

Log into your account and click on "Finance" menu. In "Finance" section you can choose prefered method and gateway.

 

How do I withdraw funds from my Coinrate account?

Log into your account and click on "Finance" menu. In "Finance" section you can choose prefered method and gateway.

 

How long before I receive your reply on a submitted support ticket?

We try to reply to all tickets as soon as possible, usually within 48 hours.

 

How much time does it take to deposit funds?

All deposits are instant except crypto currencies that requires confirmations.

 

What is the minimum deposit amount?

Minimum deposit amount depends on deposit gateway. You can get detailed information by clicking on "Deposit" button.

 

What is the minimum withdrawal amount?

Minimum withdrawal amount depends on withdrawal gateway. You can get detailed information by clicking on "Withdraw" button.

 

How much time does it take to withdraw funds?

All withdrawals are made within 48 hours.

 

Can I change the email address associated with my Coinrate account?

Yes, you can change your email address in "Edit" menu.

 

Can I change my username associated with my Coinrate account?

Yes, you can change your username in "Edit" menu.

 

What is Two-Factor Authentication and why do I need it?

Two-factor authentication is a technology that provides identification of users through the combination of two different components. With Two-Factor Authentication on Coinrate, you'll protect your account with something you know (your password) and (your email password).

 

Who is entitled to be registered at Coinrate.net platform?

Any 18-year-old or older person can be registered.